Shipping policy

Shipping Policy – PawNest

Shipping Locations

PawNest currently ships to customers within the United States only.

Order Processing

Orders are typically processed within 1–3 business days. Processing times may vary during holidays or periods of high demand.

Estimated Delivery Times

Estimated shipping time is approximately 5–11 days after processing for eligible U.S. orders. These are estimates, not guaranteed delivery dates. Customs processing, carrier delays, weather, and other circumstances may affect delivery times.

Shipping Costs

Any applicable shipping charges will be displayed at checkout before you complete your purchase.

Order Tracking

When tracking information is available, it will be provided after your order ships.

Incorrect Shipping Addresses

Please ensure your shipping address is correct before completing your order. Contact us as soon as possible if you notice an error. Address changes cannot be guaranteed once an order has been processed.

Delayed or Missing Packages

If your package is significantly delayed or tracking indicates it was delivered but you have not received it, please contact our customer support team. We will help investigate the issue with the shipping provider.

Questions

For questions about shipping or your order, please contact us using the contact information provided on our website.